Privacy Policy | Amberveil

1. Introduction

Amberveil is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard information when you visit our website or use our watch repair and maintenance services in George Town, Penang.

For any questions regarding this policy, please contact us at [email protected]

2. Data We Collect

We may collect the following types of personal data:

Contact information (name, email address, phone number)
Service details about your timepieces
Communication history with our workshop
Website usage data (IP address, browser type, pages visited)
Cookie data (see our Cookie Policy)

We collect this data when you submit inquiries through our contact form, communicate with us via email or phone, visit our workshop, or browse our website.

3. How We Use Your Data

We use your personal data for the following purposes:

Providing watch repair and maintenance services
Responding to your inquiries and communications
Scheduling appointments and consultations
Maintaining service records for your timepieces
Improving our website and services
Sending service updates and workshop information (only with your consent)

We process your data based on: (a) your consent, (b) contractual necessity for providing services, (c) legitimate business interests, and (d) legal obligations under Malaysian law.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

Service records: Retained for 7 years for warranty and service history purposes
Contact information: Retained until you request deletion or withdraw consent
Website analytics data: Retained for 24 months
Marketing communications data: Retained until you unsubscribe

5. Data Protection Measures

We implement appropriate technical and organizational measures to protect your personal data:

Secure storage of physical and digital records
Access controls limiting who can view personal data
Regular security assessments and updates
Secure communication channels for sensitive information
Staff training on data protection principles

6. Third-Party Data Sharing

We do not sell or rent your personal data to third parties. We may share your data with:

Watch part suppliers (only information necessary for sourcing components)
Payment processors (for transaction processing)
Website hosting and analytics providers
Legal authorities (when required by Malaysian law)

All third parties are required to maintain appropriate data protection standards and use your data only for the specified purposes.

7. Your Rights

Under Malaysian Personal Data Protection Act (PDPA) and applicable laws, you have the right to:

Access your personal data we hold
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Withdraw consent for marketing communications
Object to processing based on legitimate interests
Request data portability
Lodge a complaint with the Personal Data Protection Commissioner

To exercise these rights, contact us at [email protected]

8. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze website traffic. For detailed information about our cookie usage and how to manage your preferences, please see our Cookie Policy.

9. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal data:

Email: [email protected]

Phone: +60 4-7241 3685

Address: 19 Jalan Dhoby, 10200 George Town, Penang, Malaysia